
The Course
Dive into the world of efficient management with this hands-on course designed to equip you with the ins and outs of crafting, implementing, and maintaining an administration manual that stands as the backbone of organizational procedures. We're talking about more than just a binder of policies; it's the blueprint that keeps the gears of your workplace turning smoothly. From outlining standard operating procedures to emergency protocols, this course has got you covered. You'll learn to create a clear, concise manual that not only guides your team through daily operations but also ensures compliance with legal and industry standards.
Now, imagine having a roadmap that not only directs your staff on what to do but also saves time and reduces errors — that's exactly what a well-developed administration manual can do. Throughout the course, you'll get the chance to work on real-life examples and participate in interactive workshops to sharpen your skills. By the end of this journey, you'll be all set to draft an administration manual that not only streamlines processes but also serves as a powerful tool for training, risk management, and quality assurance. Get ready to transform your organizational knowledge into an accessible and actionable guide that everyone can follow with confidence.
What you will learn
When I began piecing together this curriculum, I made sure to zero in on exactly what someone like you, just starting out, might need to hit the ground running. I wanted to give you a solid foundation, so I've tailored each section to be super accessible, packed full of practical insights that you can apply right away. Think of it as your personal toolkit for success. I've been where you are, and believe me, I remember what it felt like to be looking for direction. That's why I've organized everything into bite-sized modules that build upon each other. They're designed to streamline your learning process and make each step feel like a natural progression. It's not just about giving you information; it's about ensuring you can use it effectively. So by the end of this, you're not going to just know the ropes – you'll be the one confidently setting the pace.
Curriculum
- TELUS Business Connect
- Voice Mail Greetings
- Managing Phone Calls and Text Messages
- Appointment Scheduling and Calendar Management
- Introduction to Google Suite
- Gray Matter Health Email Management
- Gray Matter Health Email Templates
- Report and Tracking Sheets
- Zoom
- Introduction to Canva
- Introduction to Flock
- Introduction to Loom
- Mailerlite Email Marketing
- Gray Matter Health Roles and Responsibilities Policy
- Email Guidelines Policy
- Gray Matter Health Code of Conduct
- Dress Code Guidelines
- Issues and Complaints Guidelines
- Drug, Alcohol and Medications Guidelines
- Gray Matter Health Cancellation & Reschedule Policy
- Gray Matter Health Emergency Protocols
- Computer Technology Use Policy Agreement
- Client Request for Clinical Documentation Policy

Your instructor
Marci Gray brings over a decade of experience to the realm of organizational administration and management. Having worked in various educational and corporate settings, Marci has developed a deep understanding of the intricacies involved in creating efficient, effective, and dynamic administrative systems. Drawing upon her extensive background, she has helped countless organizations streamline their processes, improve communication channels, and enhance overall productivity.
As the lead instructor for the "Administration Manual" course, Marci infuses the curriculum with her firsthand knowledge of policy development, staff coordination, and process optimization. Her teaching approach is rooted in a passion for sharing practical tools and strategies that empower her students to excel in their administrative roles. Marci's connection to the course material is evident: she enthusiastically bridges theoretical concepts with real-world applications, ensuring her students are equipped to meet the challenges of modern-day administration head-on.

Comprehensive
A Thorough Guide to Expert Administrative Procedures

Streamlined
Efficient Strategies for Modern Office Management

Innovative
Cutting-Edge Techniques for Progressive Administration